The global guide to luxury kids lifestyle, Boutiques · Memberships · Travel · Celebrations
Common questions about your account, our directory, listings, and the Kidrovia editorial team. Type a question or browse the categories.
An account is not required to browse Kidrovia. You can read all of our boutique listings, school spotlights, city guides, and editorial articles without signing in.
An account is required if you want to save favorites that sync across our family of sites, receive personalized recommendations from the Kidrovia Concierge, or submit your business for editorial consideration. Accounts are complimentary, you can create one in under a minute.
Yes. Kidrovia uses single sign-on across the entire family of sites: kidrovia.com, directory.kidrovia.com, elite.kidrovia.com, and the forthcoming travel.kidrovia.com and celebrations.kidrovia.com.
Sign in once on any property and your session, saved favorites, and preferences are immediately available on all the others. Sign out from any property and you are signed out everywhere.
Visit our password reset page, enter the email address on your account, and we will send you a secure reset link. The link is valid for one hour and can be used only once.
If you don’t receive the email within five minutes, check your spam folder. If it still hasn’t arrived, write to info@kidrovia.com and we’ll help you recover access.
Yes. Both Google and Apple sign-in are supported on our login and registration screens. Your Kidrovia account is created automatically the first time you use either, with the email address from your Google or Apple ID.
Sign in, visit your Account Settings, and at the bottom you’ll find the option to permanently delete your account. Deletion is irreversible and removes your saved favorites and any record of past correspondence.
If you’d prefer to download your data first before deleting, the same page offers a one-click data export.
Not yet. We are building shareable family lists for early 2027, so that a household can maintain one set of saved boutiques, schools, and travel destinations together. In the meantime, you can export your list as a PDF from the favorites page and share it directly.
No. Save as many boutiques, schools, articles, and places as you’d like. We recommend organizing them by city or category from the favorites view for easier browsing.
Visit Submit Your Store and fill out the application. Our editorial team reviews every submission. Approval depends on craft, curation, service standards, and editorial fit, not on payment or advertising.
Most reviews complete within ten business days. We follow up by email regardless of outcome.
We offer both complimentary editorial listings and premium listings with extended features. Visit our pricing page for current tiers and inclusions. Editorial review and inclusion is never contingent on a paid plan, the decision is independent of pricing.
No. Save as many boutiques, schools, articles, and places as you’d like. We recommend organizing them by city or category from the favorites view for easier browsing.
Our editorial team independently selects boutiques, schools, hotels, and partners based on craft, service, longevity, and editorial fit. We do not accept payment for inclusion. Our Editorial Standards page documents the full criteria.
Yes. Email press@kidrovia.com with your pitch or release. We read everything within two business days. We tend to prioritize family-led brand stories, school admissions trend reporting, and considered launches over standard PR pushes.
Visit our advertising page for current placements, audience demographics, and rate cards. For custom partnerships, write directly to info@kidrovia.com with the subject “Partnership inquiry.”
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) plus Apple Pay and Google Pay. All transactions are processed by Stripe and we do not store your full card details on Kidrovia servers.
Sign in, visit Account Settings, and the Billing tab will let you update the card on file, change billing email, and download past receipts.
Listings paid on annual plans may be canceled within thirty days for a full refund. After thirty days, plans run to the end of the term and renew at the standard rate unless canceled. Cancellation can be done from your account or by emailing listings@kidrovia.com. Full terms are documented in our Terms of Service.
The minimum we need to make your experience work: account email and password (hashed, never stored in plain text), the boutiques and places you save to favorites, your selected home city if you choose to share it, and standard analytics about which pages you visit so we can improve our editorial.
We do not collect or share information about your children. We do not sell your data to anyone. Our full Privacy Policy documents what we collect, why, and how long we retain it.
From Account Settings, the Privacy tab offers one-click data export (you’ll receive an email with a JSON file of everything we have on you, within 24 hours) and account deletion (immediate, permanent, irreversible).
You can also email legal@kidrovia.com with a GDPR or CCPA data request.
We use strictly necessary cookies (for sign-in and the cookie consent itself), functional cookies (your preferences), analytics cookies (anonymized usage), AI Concierge cookies (so the assistant remembers your conversation for 24 hours), and optionally marketing cookies. You can change your preferences at any time from the link in the footer.
The Concierge is the AI assistant available on every Kidrovia property (the gold button at the bottom-right of your screen). It can recommend boutiques, schools, hotels, and party planners from our directory; help you plan milestone occasions and family trips; walk you through school admissions; and connect you to our editorial team when human judgment is required.
If you’re signed in and have not disabled it in your privacy preferences, yes, the Concierge uses your saved favorites and home city to personalize its recommendations (“given you saved Bonpoint SoHo, here are three similar pieces in Paris…”).
If you’re browsing as a guest or you’ve opted out of AI personalization, the Concierge gives generic but still high-quality recommendations.
24 hours by default. After that, the conversation is permanently deleted from our servers. The Concierge does not store anything beyond the session unless you explicitly save a conversation to your account.
We never store any personal details you share about your children (names, ages, schools), even within the 24-hour session. Those are used only inside the immediate response and then redacted.
No. The Concierge is an AI assistant powered by Claude. When you need a human, the Concierge can connect you directly to our editorial team via the create-ticket function, or you can email press@kidrovia.com or info@kidrovia.com at any time.